FAQs
Is this item in stock?
"Yes, our website is stock controlled. If an item needs to be ordered in, this will be clearly noted in the product information."
Do you sell gift cards?
Yes absolutely! You can purchase them HERE
Are your products authentic?
"Yes, all our products are 100% authentic and sourced from trusted, reputable brands."
Can I get more info about this product?
"Yes, product information can be found in the description. If you have any further questions, feel free to get in touch – we’re happy to help!"
How long will shipping take?
"Orders placed before 1pm are shipped the same day. Most orders arrive the following day, but please allow up to 3 business days for delivery. Rural areas may take a little longer."
What are your shipping rates?
North Island – Urgent Urban Delivery
$17.00 per order
South Island – Urban Delivery
$20.00 per order
North Island – Rural Delivery
$15.80 per order
South Island – Rural Delivery
$24.80 per order
Nationwide – Small Item Delivery
$12.00 per order
Pick Up In Store - FREE
If you're local and need something urgently, feel free to get in touch — we’ll do our best to help!
Do you offer free shipping?
Yes! Orders over $200 are shipped free of charge
Do you ship internationally?
Yes, we can! Get in touch with us directly and we’ll do our best to sort it for you.
How can I track my order?
As soon as your order has been packed you will recieve an email with your tracking details.
What’s your return policy?
Easy Returns at Pure Sports and Leisure We want you to love your gear! If you need to return something, here’s how we make it simple:
Changing Your Mind?
Except for sale items, you can return most things. If you’ve simply had a change of heart, we’re happy to swap it for something else, give you a gift card, or offer store credit.
Just make sure the item is in its original condition – unused, with all the original packaging and instruction manuals. Don't forget your proof of purchase!
Items Not in Original Condition or After 30 Days? Unless it's faulty, we can't accept returns if the item isn't in its original condition or if it's been more than 30 days since you received it.
Faulty Items
We stand by the Consumer Guarantees Act. If you receive a faulty or damaged item, we’re really sorry! Our team checks everything carefully, but sometimes things happen. If something isn't right, please let us know. We might need to send the item to the supplier for assessment before offering a refund or exchange.
Gift Cards
Gift cards can't be returned or exchanged for cash, and any remaining balance expires one year from the date they were issued. Please look after your gift card like cash, as lost or stolen cards can't be replaced. If you bought a gift card online and it hasn't arrived, please contact us on 06 858 9412 or through our website.
Online Returns
If you're returning something you bought online, you're responsible for it until it gets back to our store in Waipukurau, and you'll need to cover any courier costs.
A Few Exceptions
For hygiene reasons, we can't accept returns on underwear, compression clothing, swimwear, earphones, or mouthguards.
How do I return or exchange an item?
Except for sale items, you can return most things.
Just return it in store or post it back to us.
If you’ve simply had a change of heart, we’re happy to swap it for something else, give you a gift card, or offer store credit.
Just make sure the item is in its original condition – unused, with all the original packaging and instruction manuals. Don't forget your proof of purchase!
Can I return sale or clearance items?
Sorry, we don’t accept returns on sale or clearance items. All discounted purchases are final.
How long do refunds take to process?
Refunds are typically processed within 48 hours, but timing may vary depending on your payment method.
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, Afterpay, Laybuy, Q Card, Farmlands, and direct bank transfer. All online purchases are securely processed through Stripe.
Is it safe to shop on your website?
Yes, absolutely. Our website uses secure encryption and all online payments are processed through trusted platforms like Stripe, Afterpay, and Laybuy. Your personal and payment information is always protected.
Can I use multiple promo codes?
No, only one promo code can be used per order. Promo codes cannot be combined.
Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please get in touch with us as soon as possible. If your order hasn’t been shipped yet, we’ll do our best to help.
How can I contact you?
You can reach us via email, phone, or through the contact form on our website. Visit our Contact Us page for all the details. We're here to help!
Do you have a physical store I can visit?
Yes! You can visit us in-store at Pure Sports & Leisure, located at 73 Ruataniwha Street, Waipukurau. Come in and check out our full range in person — we’d love to see you!
Can I pick up my order in-store?
Yes! Just select the Pick Up In-Store option at checkout. We'll let you know as soon as your order is ready to collect from our Waipukurau store at 73 Ruataniwha Street.